Frequently asked
My packing list looks wrong for a gig
The packing list is built from the gig's length, its child count and the designs on its assigned theme menu. Open the gig, check its theme menu has the designs you actually plan to make, and confirm the start/end times — the list recalculates from those automatically.
A colour shows as low stock but I just restocked it
Open Stock, pick the size, tap the colour and use "Add latex" to record the new bags or loose balloons. Stock only updates when you enter a restock or log a gig; it doesn't guess.
The camera won't open
Lock Twist asks for camera permission the first time you try to photograph a design. If you tapped "Don't Allow", open Settings → Lock Twist and turn Camera on, or simply choose a photo from your library instead — that never needs camera permission.
A saved link won't load in the app
Open the link and use the reload button in the in-app browser. If it keeps failing, the site itself may be unavailable — try the same address later, or remove and re-save the link with the correct address.
I want my data removed
All of your gigs, designs, photos, stock and links live only on your device. Deleting the app deletes them permanently. Settings also has a "Reset to sample week" option if you just want to start over without uninstalling.
Does Lock Twist work without internet?
Yes — everything except opening a saved web link works fully offline, since all of your gig data is stored on the device.
Still stuck?
Send us a message below and we'll get back to you.